TERMS AND CONDITIONS
PURCHASE AND PAYMENT METHODS
By making a purchase on the website www.ecoworld-shop.com, the customer declares to have read all the information provided to him during the purchase procedure and to fully accept the general conditions and payment transcribed below.
The correct receipt of the order is confirmed by System Elettronica SNC by an e-mail reply, sent to the e-mail address communicated by the Customer. This confirmation message will contain Date and Time of execution of the order and a ‘Customer Order Number’, to be used in any further communication with System Elettronica SNC. The message re-proposes all the data entered by the Customer who undertakes to verify its correctness and to promptly communicate any corrections, according to the procedures described in this document.
It is the Customer’s responsibility to register with the correct data and keep this data up-to-date using the login credentials.
TERMS OF PAYMENT
The purchase of products on the site www.ecoworld-shop.com is provided with payment methods:
• by Bank transfer
• Credit Card.
The shipping methods offered by us for the delivery of goods are:
• Delivery by express courier
Shipping costs are highlighted during the purchase.
The order fulfilment times are 24/48 hours. No responsibility is due to System Elettronica SNC for any delays due to delivery of the goods by the couriers.
At the time of delivery of the order by the courier, the customer must verify that:
• that the packaging is intact, undamaged, wet or otherwise altered, even in the sealing materials (adhesive tape or metal straps).
Any damage to the packaging and / or the product or the mismatch in the number of packages or indications must be immediately contested, by putting the WRITTEN CONTROL RESERVE on the courier delivery proof. Once the courier’s document has been signed, the Customer cannot make any objection regarding the external characteristics of the goods delivered.
Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery.
RIGHT OF WITHDRAWAL
Pursuant to art. 5 of the Legislative Decree of 22 May 1999, n. 185 of the subsequent Directive 83/2011 on consumer protection and Legislative Decree 21/2014, the Consumer may exercise the right of withdrawal, returning the goods received and obtaining the reimbursement of the price.
They are excluded from the reimbursement of the sum: shipping costs (of whatever value they are).
The Consumer who for any reason is not satisfied with the purchase made, has the right to withdraw from the contract, without any penalty and without specifying the reason, within 14 working days from the day on which you or a third party, different by the carrier and by you designated, acquires the physical possession of the goods.
Return costs are charged to the customer.
The Consumer cannot exercise this right of withdrawal
– on the purchase contracts for audiovisual products or sealed computer software, which have been opened by the same;
– on products made to measure or clearly personalized
– on products which by their nature cannot be returned or are liable to deteriorate or expire rapidly.
To exercise the right of withdrawal, the Consumer is required to inform us of his decision to withdraw from this contract by an explicit declaration sent by post, fax or e-mail to the following address: “System Elettronica snc”, Via A. Gramsci, 10, 01032 Caprarola – tel 0761/646787 – fax 0761/646787 – email: firstname.lastname@example.org
“EcoWorld-Shop.com” will accept the returned goods reserving the right to verify that the products have been returned to the ORIGINAL STATE, that no DAMAGE TO THE PRODUCT BY THE USER has been ARRECATED and that they are returned with the ORIGINAL PACKAGING; only in this case will he forward the amount paid by the Consumer for the purchase of the products.
The refund will be made after acceptance of the product returned by Ecoworld-shop.com